Cargo claims and liability
Nobody enjoys this page until they need it. Freight gets damaged, and when it does, the question is who is responsible and how you get paid. Here is how that works on our loads.
Why the role on the confirmation decides everything
On a load we hauled ourselves, we are the motor carrier and our cargo policy answers for the freight. On a load we brokered, the carrier who moved it is liable and their policy answers, with our contingent cover sitting behind that. This is the practical reason we insist on naming the role in writing before dispatch. When a claim starts, that line on the confirmation is the first thing anybody reads.
The delivery receipt is the evidence
Damage noted on the receipt at the time of delivery is a claim. Damage discovered three days later, with a clean signed receipt on file, is an argument. It is worth the ninety seconds it takes to walk the load before the driver pulls away, and worth telling your receivers the same thing.
What we do on our side
We open the claim with the responsible carrier, chase it, and tell you where it stands without being asked twice. We do not hold unrelated paperwork or payments hostage while a claim is running, and we do not disappear because the answer is awkward.
| We hauled it | Our motor carrier cargo policy responds |
|---|---|
| We brokered it | The performing carrier's policy responds first |
| Behind that | Our contingent cargo cover |
| Coverage detail | Credentials and compliance |
Related
Something gone wrong on a load?
Call the desk rather than emailing. Claims move faster when somebody picks up the phone on the day it happened.