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How we work
We are a young company, so we are not going to ask you to take our word for anything. This is the process, written down, so you can hold us to it.
You send the lane
Origin, destination, equipment, weight, commodity and your window. Use the rate request form, email the desk, or call. All three land in the same place and get the same answer.
We decide how it moves, and tell you
Either it goes on our own equipment or we place it with a vetted carrier. You find out which before you commit, and it is written on the rate confirmation.
If it is brokered, the carrier is checked first
Operating authority, insurance certificate and safety record verified against the federal record before we tender the load to anyone.
You hear from us, not the other way around
Pickup confirmation, updates in transit, and immediate notice if anything moves. Chasing your own freight for an update is not a service, it is a failure.
Proof of delivery and a clean invoice
Signed POD sent on delivery, invoiced against the rate you agreed. No accessorials appear that were not discussed.
Our rules on ourselves
Four things we have committed to in writing
- The role, carrier or broker, is named on the rate confirmation for every shipment.
- We do not re-broker a load we have accepted. If we cannot cover it, we say so.
- Carrier authority and insurance are verified before every brokered tender, not annually.
- No accessorial reaches your invoice that was not discussed before it was incurred.
Related
That is the process. Try it on a lane.
Send us the details and see whether the first step goes the way we said it would.